Privacy Policy

This privacy policy was last updated on 6 December 2020 and applies to citizens of the European Economic Area.

The general provision on the protection of personal data has globally influenced awareness of the importance and care of personal data and how they are handled, and has given us the reason to place our standards and their interpretation on a higher level and present it to the user in a simple and direct way.

Below we inform you about the purposes for which we collect and use your personal information and how you can monitor and enforce these rights.

Data processing is led by:
Ipša d.o.o.
Ipši 10, 52427 Livade, Hrvatska
e-mail: info@ipsa.com.hr

Personal Data or information shall indicate all information about the individuals by which the person can be identified. Depending on the situation, we may collect different kinds of personal information about you, including:

your general identification data (name and surname, gender);
your contact details (e-mail, phone number);
data about activities/interactions with us, including potential future interactions;
demographic and interest data.

We will process your personal data if we have the appropriate legal basis for this purpose and if:
We have received prior consent from you,
Processing is necessary to meet your contractual obligations or take pre-contractual steps at your request,
processing is necessary to act in accordance with our rights or legal obligations; or
Processing is necessary to achieve our legitimate interest and does not affect excessively your interests or fundamental rights and freedoms.

Please keep in mind that when processing data on the above basis we always strive to maintain a balance between our legitimate reason and the protection of your personal data.

We always process your personal data for the purpose stated and process only those personal information relevant to achieving that purpose.

We collect your personal information during:
use of our website;

inquiries for the purchase of products;
filling in the contact form;
subscribe to the newsletter on our website.

Web site
We use Google Analytics to collect traffic information and analyze visitors on our website. When collecting information, we do not collect any personal information about you. If you give us consent for demographic and interest tracking and remarketing, the information Google has about you will be forwarded to us within the summary report on our site. By selecting remarketing, you allow Google to serve ads according to your interests.

Embedded content from other websites
In some parts of our website there are content that we have embedded from the code with other websites. Access to this content takes place in the same way as if you have accessed the site where it was set up, so you can download the cookies that you would otherwise download through visiting this site.

Typical embedded content is content from pages that share videos, images, etc. These pages can collect your IP address, browser information, and operating system, store and download cookies to your browser, incorporate interaction tracking with embedded content, including link interaction with your account at that service, if you’re signed in at that time.

Cookies
The cookies are information sets that a site visits or acceptance sites are stored on your browser, and which browser delivers to the site during the next visit.

We use cookies to track our visitors, but the services that are embedded in our site also use cookies. In order to use these services, you must enable the acceptance of these cookies, and if you want to remove them from the browser, here are links to the cookie removal instructions:

Mozilla Firefox:
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Google Chrome:
https://support.google.com/chrome/bin/answer.py?hl=de&answer=95647&p=cpn_cookies

Internet Explorer:
https://windows.microsoft.com/en-us/internet-explorer/delete-manage-cookies#ie=ie-11

Safari:
https://support.apple.com/kb/PH11913

We kindly warn that removing cookies may reduce the functionality of the site, which is why your user experience may be at a lower level.

See more about our site’s cookies and privacy settings here.

Contact form and e-mail
We use Microsoft Outlook to process all internal e-mails and communication with our clients.

Orders in our webshop
When ordering, you fill in the information needed to complete your order and make a purchase. Our employees who process your order have access to this information, and when your orders are delivered, your name, surname, address, and in some cases telephone and e-mail address, are given to our delivery service.

Your account data will be stored due to legal regulations for a legally specified period.

Children and juveniles
This website is intended for adults, so it does not want and does not intend to collect personal information of children. Therefore, we recommend all underage visitors under the age of 18 not to reveal or enter any personal information in our service. If we find that a minor has entered some personal information, we will remove them in accordance with the technical possibilities.

Who do we share your personal information with?
During our business, your personal information may be accessed or forwarded to the following categories of recipients by the principle only those who need to know:

our partners;
physical and legal persons (to third parties) – processing executives; and

The level of sharing of your data with each one depends on the specific purpose of processing.

All our processors have the same or more security standards as we do. Where we needed it, and to further increase the level of protection of your personal data, we signed a Data Processing Agreement with processing executives.

The above-mentioned third parties are obliged to keep the confidentiality and security of your personal information in accordance with the applicable law.

Your personal information may also be accessed or forwarded to any national and / or international regulatory, executive or public body or court where we are obliged to do so by law or regulation or at their request.

If at any time you need to transfer your personal information to third parties for reasons that were not initially collected or your consent was subsequently obtained, we will allow you to make a statement about your choice.

How do we protect your personal information?
We have implemented the appropriate technical and organizational measures to provide the level of security and confidentiality of your personal information.

SSL certificate guarantees the security of our site by encrypting data, which is transmitted from your device to our server.

Our third-party IT systems and systems are protected against unauthorized access, modification or dissemination of your data as well as loss or deletion by technical and organizational measures.

Our employees are educated for the proper handling and retention of personal information.

How long have do we keep your personal information?
The personal information we collect based on the law is required to keep as long as the law or regulation is determined. The information we collect for the purpose of achieving a legitimate interest will be stored in our records for a period of 3 years after your last interaction with us, unless otherwise indicated. Any other information we collect based on your privacy (eg cell phone number, number of children, marital status, pets, interests) will be kept at the guest base for the period specified in the deposit you have given us.

What are your rights and how can you do them?
We provide you with the following rights:

The right to access (information about the scope and type) of your data
First of all the correction (refers to the data you have provided)
Right to forget
The right to complain about the use of personal data
The right to transferability, ie the right to retrieve personal data or to forward them to the person of your choice, in a structured, machine-readable form, without any obstacles on our part.

Right to access
You have the right to information about your personal information we keep and keep in memory. If you are a legal guardian of a user, you also have the right to information about the personal data of the person you are a legal guardian.

Right to fix
You have the right to correct any inaccurate personal data that you are subject to, which we will perform within a reasonable time.

Right to delete (right to forget)
You have the right to anonymize your personal information without unnecessary delay if there is no legitimate reason for further processing of this information (for example, if the data is no longer necessary in relation to the purposes for which they are processed). If such a legitimate reason exists, we will inform you in detail in response to your request for deletion.

The right to complain about the use of personal data
If the processing of your personal information is based on the realization of our legitimate interests, you have the right at any time to object to such processing of personal data to the extent that processing relates to your data. In the event that we prove that there are convincing legitimate and legitimate reasons for processing that go beyond your interests, rights and freedoms or if it is necessary to set up, enforce, or defend our legal requirements, your complaint will not be respected.

Right to portability
You have the right to obtain the personal information you provided us in a structured, commonly used and machine-readable format, and transfer them to another handler without any obstruction on our part.

How will you be notified of changes to our Privacy Policy?
Any future changes to the processing of your personal information will be communicated in advance through separate notices on this web site.

If you have further questions regarding the processing of your personal information, we invite you to contact us:

Ipša d.o.o.
Ipši 10, 52427 Livade, Hrvatska
e-mail: info@ipsa.com.hr